Welcome to our 5th Integrated Report
STAKEHOLDER ENGAGEMENT

Greater involvement.
Stronger together.

It is imperative for us to have a meaningful dialogue with our stakeholders to understand their needs. The insight we gain from regular engagement with them helps us gauge the issues that will shape the business environment, manage our risks better and take informed decisions that address stakeholder concerns. This way, we create a winning proposition for all and strengthen trust in us as a conscientious corporate organisation.

Customers
1

Engagement forums

  • Customer meets
  • Official communication channels: advertisements, publications, website and social media
  • Conferences and events
  • Customer feedback and satisfaction survey
  • Customer visits, phone calls, emails and meetings
  • JSW Shoppe

Key outcomes

  • Timely delivery
  • Wide range of high-quality products that meet customer requirements
  • Competitive pricing
  • Easy availability through large distribution network
  • Post-sales support − Digital CRM to ensure quickly accessible customer suppor

Emphasis Area

  • Value-added products
  • Offerings based on solutions
  • Sustainable and low-carbon steel
  • Human rights and safety
  • Warranties and quality assurances
Employees
2

Engagement forums

  • JSW World – Intranet portal Newsletters
  • Employee satisfaction surveys – JSW Voice Pulse Survey
  • Emails and meetings
  • Training programmes like Springboard
  • Employee engagement initiatives like WeCare and Samvedna
  • Performance appraisal
  • Grievance redressal mechanisms
  • Notice boards

Key outcomes

  • Satisfaction and motivation
  • Fair wages and rewards
  • Improved work-life balance
  • Regular training and skill development
  • Career growth
  • Safe and secure work environment

Emphasis Area

  • Health and safety
  • Wellbeing and benefits
  • Best-in-class labour practices
  • Employee engagement
  • Learning and development
Community and civil society/NGOs
3

Engagement forums

  • Need assessment
  • Meetings and briefings
  • Partnerships in community development projects
  • Training and workshops
  • Impact assessment surveys
  • Official communication channels: Advertisements, publications, websites and social media
  • Complaints and grievance mechanism

Key outcomes

  • Local employment and procurement
  • Infrastructure development
  • Funding for community development
  • Training and livelihood programmes
  • Contribution to local economy

Emphasis Area

  • Health and safety
  • Local development with livelihood opportunities, skill development and education
  • Lower pollution and healthy living environment
Government and regulatory bodies
4

Engagement forums

  • Official communication channels: Advertisements, publications, websites and social media
  • Phone calls, emails and meetings
  • Regulatory audits/inspections

Key outcomes

  • Aligning with the government to support economic development
  • Continued contribution to the exchequer

Emphasis Area

  • Contribution towards India’s infrastructure vision and Nationally Determined Contributions (NDCs)
  • Contribution to the exchequer
  • Import substitution
  • Contribution to ‘Make In India’
Institutions and industry bodies
5

Engagement forums

  • Conferences
  • Joint R&D initiatives
  • Internship opportunities for students

Key outcomes

  • Exchange of knowledge
  • Collaboration in R&D
  • Industry exposure for students

Emphasis Area

  • Championing sustainability as a standard practice
  • Setting the tone for the development of the industry and economy
Investors
6

Engagement forums

  • Analyst meets and conference calls
  • Annual General Meeting
  • Official communication channels: Advertisements, publications, websites and social media
  • Investor meetings and roadshows

Key outcomes

  • Sustainable growth and returns
  • High standards of corporate governance and risk management
  • Compliance with global ESG norms and setting benchmarks in key areas

Emphasis Area

  • Robust financial and non-financial performance across parameters
  • Consistent returns
  • Sustainability-linked bonds
Suppliers
7

Engagement forums

  • Vendor assessment and review
  • Training workshops and seminars
  • Supplier audits
  • Official communication channels: Advertisements, publications, website and social media

Key outcomes

  • Timely payment
  • Continuity of orders
  • Capacity building
  • Transparency

Emphasis Area

  • Sustainable supply chain practices
  • Local procurement
  • Human rights, health and safety

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