JSW Steel Integrated Report 2024-25

INSIGHTS

THAT INFORM DECISION-MAKING

Meaningful stakeholder engagement is vital to our long-term sustainability and success. Through regular and structured interactions with our stakeholders, we gain valuable insights into their needs and expectations. These insights are factored into our strategy planning and decision-making, enabling us to make choices and undertake initiatives that positively influence our ability to create sustained value.

STAKEHOLDER PRIORITIES			STAKEHOLDERS	VALUE CREATED	DIALOGUE TOOLS
ENVIRONMENT	SOCIAL	GOVERNANCE	STAKEHOLDERS	VALUE CREATED	DIALOGUE TOOLS
Workplace safety and health Environmental impact of operations	Fair labour practices and compensation Opportunities for career development Local sourcing of labour	Ethical conduct and compliance training Transparent internal communication policies	Employees	15+ Training and development programmes	JSW World: Intranet portal newsletters Employee satisfaction surveys: JSW Voice Pulse Survey Training programmes like Springboard Emails and meetings	Employee engagement initiatives like WeCare and Samvedna Performance appraisal Grievance redressal mechanisms Notice boards
Product sustainability Energy-efficient products	Product safety and quality Customer support and grievance redressal	Fair trade practices Data privacy and security	Customers	280 New branded stores	Customer meets Official communication channels: Advertisements, publications, website and social media Conferences and events	Customer feedback and satisfaction survey Customer visits, phone calls, emails and meetings JSW Shoppe
Local environmental conservation initiatives Impact on local biodiversity	Community development programmes Employment opportunities for local communities	Engagement and responsiveness to community concerns Transparency in operations	Community and civil society/NGOs	3 million CSR beneficiaries	Need assessment Meetings and briefings Partnerships in community development projects Training and workshops Impact assessment surveys	Official communication channels: Advertisements, publications, websites and social media Complaints and grievance mechanism
Compliance with environmental regulations Pollution control measures	Adherence to social welfare regulations Corporate social responsibility initiatives	Regulatory compliance and reporting Lobbying and policy influence	Government and Regulatory Bodies	~₹30,000 crore Contribution to exchequer	Official communication channels: Advertisements, publications, websites and social media	Phone calls, emails and meetings Regulatory audits/inspections
Promotion of sustainable practices within the industry Environmental advocacy	Setting standards for worker welfare Research and development collaborations	Governance standards and best practices Ethical guidelines for corporate governance	Institutions And Industry Bodies	25+ No. of memberships	Conferences Joint R&D initiatives	Publications Journals
Impact of environmental risks on business sustainability Resource efficiency and carbon footprint	Social responsibility and impact investments Employee engagement and retention metrics	Corporate governance and risk management Financial transparency and shareholder communication	Investors	14.3% Indian operations EBITDA margin	Analyst meets and conference calls Annual General Meeting	Official communication channels: Advertisements, publications, websites and social media Investor meetings and roadshows
Compliance with environmental standards for materials Reduction of carbon footprint in manufacturing processes Use of sustainable and recyclable materials	Fair labour practices within the supply chain Health and safety standards in the supply chain Timely payments and fair financial treatment	Adherence to ethical procurement practices Transparency in contract negotiations and bidding processes Anti-corruption policies and fair competition	Suppliers	5.58% Sourcing from MSME vendors	Vendor assessment and review Training workshops and seminars Supplier audits	Official communication channels: Advertisements, publications, website and social media