JSW Steel Integrated Report 2022-23

STAKEHOLDER ENGAGEMENT

Gaining deeper insights

We recognise that effective stakeholder engagement is crucial to the sustainability and success of our operations. Engaging in meaningful dialogue with our diverse stakeholders, we gain a deep understanding of their needs and expectations. Regular and structured interactions provide us with actionable insights essential for refining our strategic planning processes. This continuous exchange enables us to make well-informed decisions and implement practices that address stakeholder concerns, reinforcing responsible business conduct.

STAKEHOLDER PRIORITIES			STAKEHOLDERS	DIALOGUE TOOLS
ENVIRONMENT	SOCIAL	GOVERNANCE	STAKEHOLDERS	DIALOGUE TOOLS
Workplace safety and health Environmental impact of operations	Fair labour practices and compensation Opportunities for career development Local sourcing of labour	Ethical conduct and compliance training Transparent internal communication policies	EMPLOYEES	JSW World: Intranet portal newsletters Employee satisfaction surveys: JSW Voice Pulse Survey Training programmes like Springboard Emails and meetings Employee engagement initiatives like WeCare and Samvedna Performance appraisal Grievance redressal mechanisms Notice boards
Product sustainability Energy-efficient products	Product safety and quality Customer support and grievance redressal	Fair trade practices Data privacy and security	CUSTOMERS	Customer meets Official communication channels: Advertisements, publications, website and social media Conferences and events Customer feedback and satisfaction survey Customer visits, phone calls, emails and meetings JSW Shoppe
Local environmental conservation initiatives Impact on local biodiversity	Community development programmes Employment opportunities for local communities	Engagement and responsiveness to community concerns Transparency in operations	COMMUNITY AND CIVIL SOCIETY/NGOs	Need assessment Meetings and briefings Partnerships in community development projects Training and workshops Impact assessment surveys Official communication channels: Advertisements, publications, websites and social media Complaints and grievance mechanism
Compliance with environmental regulations Pollution control measures	Adherence to social welfare regulations Corporate social responsibility initiatives	Regulatory compliance and reporting Lobbying and policy influence	GOVERNMENT AND REGULATORY BODIES	Official communication channels: Advertisements, publications, websites and social media Phone calls, emails and meetings Regulatory audits/inspections
Promotion of sustainable practices within the industry Environmental advocacy	Setting standards for worker welfare Research and development collaborations	Governance standards and best practices Ethical guidelines for corporate governance	INSTITUTIONS AND INDUSTRY BODIES	Conferences Joint R&D initiatives Internship opportunities for students
Impact of environmental risks on business sustainability Resource efficiency and carbon footprint	Social responsibility and impact investments Employee engagement and retention metrics	Corporate governance and risk management Financial transparency and shareholder communication	INVESTORS	Analyst meets and conference calls Annual General Meeting Official communication channels: Advertisements, publications, websites and social media Investor meetings and roadshows
Compliance with environmental standards for materials Reduction of carbon footprint in manufacturing processes Use of sustainable and recyclable materials	Fair labour practices within the supply chain Health and safety standards in the supply chain Timely payments and fair financial treatment	Adherence to ethical procurement practices Transparency in contract negotiations and bidding processes Anti-corruption policies and fair competition	SUPPLIERS	Vendor assessment and review Training workshops and seminars Supplier audits Official communication channels: Advertisements, publications, website and social media